FAQs. The T&C's. Whatever you call them, these are the rules we play by.
How far in advance do I need to book a cake?
The more notice the better, as we’re crazy planners over in the Trixie kitchen. But the minimum amount of time we need for an online order is 72 hours, which is subject to availability. We can sell out and sometimes we sell out quickly if there is an exclusive cake or cookie drop!
Do you offer same day delivery?
Never say never, but at present we do not offer same day delivery, as our cakes are made with the utmost TLC. See diligent planner note above.
I've opted for delivery, when will I get my order?
We always try and deliver in the morning, because cake for morning tea (or a late breakfast) is of course, the best. But our delivery hours are 9am - 3pm. Be sure to give your friends or your puppy dog the heads up! If you need the cake by a specific time, please opt to collect as we cannot guarantee a delivery time.
I can't seem to select delivery, what's going on?
It is likely your location falls outside of our delivery radius (25km from West Footscray) - bummer! If this is the case, you will need to collect your order.
Can I collect my order?
Sure you can! We are based in West Footscray, or as the cool cats call it, WeFo. Be sure to select 'pick up' at the checkout, or follow the instructions provided to you via email if you're ordering a custom cake. If however the cake is damaged once it has left Trixie HQ, we bear no responsibility. So don’t take those corners too fast and obey the speed limit. You’re not on the F1 track.
How big are your cakes?
Our message cakes are available in either a nicely sized 7 inch round cake or a perfectly large 9 inch round cake. Custom cakes are well, custom. And wedding cakes are, well you know the drill.
How many serves do the message cakes provide?
We typically say that our 7 inch round cakes provide no more than 15 coffee serves and our 9 inch provides no more than 30. But if you're stingy on the cut (lol), then you'll get more!
Do you post your cakes or cookies?
Cakes - lordy no! Imagine the mess on the other end. We employ a fab team of delivery drivers who drive 10km under the speed limit to deliver your cake / cookies in perfect condition in and around the Melbourne hood. HOWEVER, we do often partner with the Co-Lab pantry to post our cookies for special occasions (like Chrissy / Valentine's Day / Easter).
How much are your cakes?
It depends! Our message cakes start at $90 (exclusive of delivery) to which are available to purchase on the website. Shop away! Our custom orders have a minimum spend of $230. And wedding cakes are a whole other kettle of fish. Enquire within.
You’re not the cheapest cake maker on the market. Why is that?
Because we’re ingredient snobs. We froth Callebaut chocolate, free range organic eggs and top quality Aussie butter. We will never skimp on the best for our clients.
Is there a minimum number of cookies I need to order?
Yes, a half dozen. But we can guarantee, you'll want more than six lousy cookies. And because Cheaper by the Dozen is an excellent Steve Martin flick.
Do your products contain nuts?
They may contain traces! Those sneaky traces!
What about sesame, soy, sulphites, gluten or wheat?
Again! They may contain traces. Those buggery sneaky traces. Please note though, that most of our cakes absolutely contain gluten or wheat as we use flour. If you’re after GF cake (and we make delicious GF cakes!), please be in touch.
Do you offer vegan cakes?
We don't no. We love our bread. We love our butter. But most of all we love each other. Strike that, we love butter. And eggs.
How about gluten free?
We have some gorgeous flourless options available! A win for the coeliacs! We cater for our gluten free friends! Obvs see note re: traces.
I want a cute cake topper! Can you arrange for me Trixie? Please?
Unfortunately not. But we have plenty of friends who make sick cake toppers and we can provide some suggestions. Just ask!
Where should I store my cake or cookies?
Look, all cakes have different needs (high maintenance we know!), but rule of thumb is cake — fridge. Cookies — not the fridge. But never fear, you will receive cake care instructions when you receive your cake. If you have plenty of leftovers, transfer to an airtight container!
I’ve changed my mind! What’s the deal?
If you’re buying from the online store, once your order has gone through, no changes can be made so be sure to check over all the details. If your order is bespoke or a wedding, just chat with us and we’ll confirm everything in writing. We’re understanding folk over here and know that shit can happen (hello look at 2021, the second year of the pandemic!). We will do our best to accommodate, but please be kind and understand that sometimes we can’t amend everything.
I’ve placed an order for a custom/wedding cake. When and how much do I have to pay you?
A 50% deposit is required to confirm a booking. We can’t get to work or commence the baking process until that deposit is received. Once the deposit has been paid, the quoted price remains fixed to the details in the quote, unless changes to the order are made by your fine self. The balance of payment is then due TWO WEEKS prior to delivery. Orders will not be delivered or completed unless paid in full.
If placing an order within that two week period, then full payment is due & payable for the order to proceed. You’re also welcome to skip the whole deposit process, two invoice thingy and pay upfront completely. Much easier!
I’m interested in collaborating with Miss Trixie. How do I go about that?
We love collabs! Please email us at email@example.com or Maddy at firstname.lastname@example.org for paid social collaborations. We’ll get back to you as soon as humanly possible.
Do you sell wholesale?
Not right at this very moment in time, but we plan to take our cookies wholesale. Feel free to get in touch though so we can keep you on the radar.
What are your cakes packaged in?
All of our cake orders are neatly packed into a cutely branded white box. With lots of bright Miss Trixie stickers! And because we know you care about the environment, you can pop the box straight into recycling once you're done with it.
What are your message cake flavours made with?
Oh my god we have a whole page on ingredients - aren't we diligent?! Click here!
How do you make your letters on your pun message cakes?
We use fondant! What’s fondant you ask? It’s this very handy baking ingredient! Fondant is gluten free — a win for the coeliacs once again! If you need to know the very intricacies of the fondant, do get in touch for a full ingredients list.
Oooh I've got my cake and the colour / lollies / sprinkles are slightly different. What's the G-O?
As much as we'd love for every colour to match your reference, every lolly or sprinkle to be the same, we cannot promise that your cake will look exactly like a reference picture or the images on our website. Sometimes we need to swap out a lolly or our sprinkle blends may be different due to supply. Don't forget we're working with food dyes here people, we're not pantone creators.
What are in the lollies on the pun message cakes?
All the lollies are different, so please get in touch if you have a specific question in regards to the lollies on the cakes. Otherwise head over to our ingredients page.
Do you offer custom message cakes?
Yes! You can purchase a custom message cake by getting in touch with us. You are limited to 30 characters and we offer uppercase black letters and standard numbers, and characters including ? ! # $ @ ; ‘.. Just remember, we do not have every character you have on your keyboard. We may need to edit or cut your message to fit it on the cake.